Choosing control before play begins

Gambling is entertainment, not income or a way to recover debt. We encourage every player to keep daily time and spending visible, set a personal boundary early and use a pause whenever a session no longer feels controlled.

Practical habits for safer play

1. Decide the amount and time you are comfortable spending before a session starts, then treat both as a boundary rather than a target to extend.
2. Track daily time and money as play continues, especially when a quick game makes a session feel shorter than it is.
3. Take a break before trying to recover a loss; a previous result does not create an obligation for the next round to change.
4. Keep play separate from money needed for everyday commitments, and choose entertainment only when it remains comfortable.

Our aim is not to make a personal decision for a player. It is to make the tools for acting on that decision clear when a limit or a break would help.

Account controls and breaks

We provide account controls with different purposes, so a player can choose a lighter boundary or a longer interruption.

• Deposit, loss and wager limits may be set for a day, week or month through the account, LiveChat or email.
• A lower limit applies immediately. An increase needs email confirmation and waits until the earlier limit of the same type has expired.
• Cooling-off periods last one week, one month, three months or six months. They block fiat deposits and promotional offers while withdrawals remain possible.
• Self-exclusion lasts six months, nine months, one year or indefinitely. It disables the account immediately and removes promotional access; a remaining balance may be withdrawn manually through support.

Crypto transactions may not follow deposit limits because of their decentralised nature. A cooling-off period ends with automatic reactivation, whereas self-exclusion is the stronger choice for a more substantial break.

Confidential help for UK players

Outside support can be useful as soon as gambling feels difficult to stop. GamCare National Gambling Helpline is available for England and Scotland on 0808 8020 133, free and 24/7. For Wales, the Gambling Therapy line is 0808 2819 265. We also name Gamblers Anonymous and Gambling Therapy among organisations that offer help.
For under-18s, our services are not available and identity checks form part of our age safeguards. Parents and guardians can also consider the filtering tools named in our information: CyberPatrol, GamBlock and NetNanny. Seeking support or choosing a break is a control, not a failure.

Warning signs worth noticing

Pay attention to a shift in the purpose of a session, not only to its balance. A pause or a conversation is particularly valuable when play is starting to take more space than intended.

• Spending rises after a loss because you are trying to recover it.
• Time or spending becomes something you hide from people close to you.
• Play brings pressure, frustration or distress rather than entertainment.
• Work, rest, relationships or routine commitments begin to lose space to gambling.

Our limits, cooling-off periods and self-exclusion options are there to make a decision actionable. Use the option that matches the level of break you need, and use confidential support at the first sign that control is slipping.